Keynotes designed to inspire your team & equip them to take immediate action to close the experience gaps and deliver growth.
Over 60 consecutive months of customer experience growth, over 300% increase in sales leads all through a focus on customer experience.
Read MoreJason S Bradshaw has turned contact centres in to profit centres, delivered millions in savings and rescued millions in sales all by focusing on the employee experience.
Read MoreWhen people think of Brand Experience they often instantly turn to marketing. However as you will learn through these keynotes Brand Experience is the responsibility of everyone.
Read MoreProduct teams are under immense pressure to deliver features that meet the needs of their customers. Product Experience Keynotes will help your team breakthrough and design products that customers crave.
Read MoreDo you want to grow your business or just have it survive? Through seven different industries Jason has navigated teams to deliver significant growth while transforming for the future.
Read MoreChats With Jason
The Chats with Jason show is dedicated to helping entrepreneurs, business owners, and leaders discover new strategies and ideas to grow their businesses, to achieve more – more impact, more freedom, and more profit.
Each episode features interviews with industry experts, thought leaders, and successful entrepreneurs who share their insights and experiences on how to break through and be more impactful.
The show covers various topics, including marketing, sales, customer service, customer experience, employee experience, products, leadership, and more.
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Jason’s Story
Industry News, Reviews & Blogs
Unlike many 14 year olds Jason started his first business, watch the video of him being interviewed by Australia’s leading coast-to-coast weeknight current affairs show, Network Nine’s A Current Affair. Jason was also the cover article of Australian Small Business and Investing.
Testimonials
Jeanne Bliss
Co-Founder of Customer Experience Professionals Association and Founder and President of Customerbliss.com
It’s simple: customer experience matters now, more then ever, and in this book, Jason will help you accelerate improvements.
Scott Mckain
Global thought-leader on creating distinction in business and author of multiple best-selling books including 7 Tenets of Taxi Terry and What Customers REALLY Want
"Bradshaw’s book absolutely nails it! He takes us on a journey that explains why both customer and employee experience matters so significantly — and he provides real world strategies you can implement today to create lifelong customers and advocates. Apply his advice and become iconic for your outstanding customer experiences — this is a MUST read!"
Joseph Michelli
New York Times #1 Bestselling author of books like Driven to Delight, Leading the Starbucks Way, and The New Gold Standard
It’s All About CX is a masterfully-crafted, insightful resource for anyone who seeks to drive customer loyalty and referrals. Written from wisdom, experience, and a deep understanding of how to drive a branded customer experience. It’s All About CX is refreshing, approachable, and empowering! It is filled with actionable tools that will drive sustainable customer success!
The Essential Guide To Customer & Employee Experience
Also available wherever great books are sold.
Industry News, Reviews & Blogs
Mastering Change: Unveiling the Key Questions for Success
Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book “Change Questions: A Playbook for Effective and Lasting Organizational Change.” Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can make or …
Mastering Change: Unveiling the Key Questions for Success Read More »
Breaking the Silence: Tackling Customer Abuse and Transforming Experiences
In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov), a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo’s recent book, “The Abusive Customer: Breaking the …
Breaking the Silence: Tackling Customer Abuse and Transforming Experiences Read More »
Outsmart The Competition
In this episode, Jason ( Jason S Bradshaw ) chats with Mayur (Mayor Palta), a seasoned strategist in outcompeting rivals, uncovering secrets on navigating intense business landscapes. Mayur dives into the heart of his book, “Outcompete,” detailing the genesis behind its inception. He shares a vivid personal account of his earlier entrepreneurial journey, surviving and …
Confidence, Rejection, and Sales
In this engaging podcast episode, host Jason ( Jason S Bradshaw) welcomes Alison Mullins, an accomplished author, sales expert, and a connoisseur of stone surfaces. Alison’s extraordinary journey, from studying textiles to becoming a prominent figure in the world of stone surfaces, is unveiled. She reflects on her unexpected career transition, emphasizing the role of …
Valuable Lessons from the Owner of a ‘Boring’ Business”
Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …
Valuable Lessons from the Owner of a ‘Boring’ Business” Read More »
Elevating Your Culture for Success with Joey Havens
In this insightful podcast episode, Jason (Jason S Bradshaw) hosts Joey (Joey Havens), author of the newly released book “Leading with Significance: How to Create a Magnetic People-First Culture.” Joey shares his passion for inspiring leaders to trust and believe in the inherent good in people, emphasizing the importance of creating a culture that serves, …
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Mastering The Art Of Better Decision Making
In today’s episode, Jason (Jason S Bradshaw) is joined by Jack (Jack. P Flaherty), the distinguished founder and CEO of Decision Switch. Together, they delve into the critical world of decision-making in leadership roles. Key topics include: Leadership and Decision-making: Jack offers a unique perspective on how ego and a lack of authenticity can negatively …
Strategy in the Digital Age
In today’s episode, Jason is joined by Michael Lenox, author of the new book “Strategy in the Digital Age: Mastering Digital Transformation”. Michael discusses the motivation behind his book, his perspectives on AI’s role in business, and the challenges companies face in the digital age. Deep diving into the core theme of his book, Michael …
Customer-first, employee-driven business transformation with guest Greg Kihlström
In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …
Customer-first, employee-driven business transformation with guest Greg Kihlström Read More »
How to Create a Sensory Brand Experience: Engaging All Five Senses
Are you ready to take your brand experience to a whole new level? I’ll share with you my personal guide on how to create a sensory brand experience that engages all five senses. Whether you’re a business owner, marketer, or simply someone interested in building strong connections with your audience, this guide is for you. …
How to Create a Sensory Brand Experience: Engaging All Five Senses Read More »
Guest Post – Welcoming Workplaces: Introducing Inclusive Engagement by W. Coby Milne
Welcoming workplaces are inclusive, and engaging and promote positive employee experiences.
WAYS TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY
Crafting and introducing a customer experience strategy can be difficult.
Businesses focused on customer retention will survive an economic downturn
Businesses focused on customer retention will survive an economic downturn
Who Thinks You’re Customer-Driven, You Or Your Customers?
Who Thinks You're Customer Driven, You or Your Customers? #CX Customer Experience
Ways to Improve Your Brand’s Product Experience
Simple ways to improve your Brand's Product Experience #px
What if language wasn’t a barrier for customer support?
What if language wasn't a barrier for customer support to provide a great interaction?
Why Every Company Needs a Chief Experience Officer
Why every company needs a Chief Experience Officer by team jason S Bradshaw
Why Employee Experience Is The New Customer Experience
Why Employee Experience #ex Is The New Customer Experience #CX
Where Is Brand Experience Headed?
Where is Brand Experience Headed? #BX
What is Brand Experience?
What is brand experience? #bx
Has won or led teams who have won these awards...and more.
