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Close the Experience Gap and Grow with

Real World Solutions For Today's Challenges

Keynotes designed to inspire your team & equip them to take immediate action to close the experience gaps and deliver growth.

Chats With Jason

The Chats with Jason show is dedicated to helping entrepreneurs, business owners, and leaders discover new strategies and ideas to grow their businesses, to achieve more – more impact, more freedom, and more profit. 

Each episode features interviews with industry experts, thought leaders, and successful entrepreneurs who share their insights and experiences on how to break through and be more impactful. 

The show covers various topics, including marketing, sales, customer service, customer experience, employee experience, products, leadership, and more. 

Jason’s Story

Jason created his first business at fourteen, selling telecommunications and computer equipment in the Australian regional city of Toowoomba. In the lead up to this, he was inspired by books like The Pursuit of Wow! by Tom Peters, which opened his eyes to the power of customer and employee experience.

Testimonials

The Essential Guide To Customer & Employee Experience

Also available wherever great books are sold.

Industry News, Reviews & Blogs

30 November, 2022

What is Brand Experience?

What is brand experience? #bx

Read More
30 November, 2022

Where Is Brand Experience Headed?

Where is Brand Experience Headed? #BX

Read More
20 September, 2023

How to Create a Sensory Brand Experience: Engaging All Five Senses

Are you ready to take your brand experience to a whole new level? I’ll share with you my personal guide on how to create a sensory brand experience that engages all five senses. Whether you’re a business owner, marketer, or simply someone interested in building strong connections with your audience, this guide is for you. …

How to Create a Sensory Brand Experience: Engaging All Five Senses Read More »

Read More
30 November, 2022

Where Is Brand Experience Headed?

Where is Brand Experience Headed? #BX

Read More
30 November, 2022

Why Employee Experience Is The New Customer Experience

Why Employee Experience #ex Is The New Customer Experience #CX

Read More
30 November, 2022

Why Every Company Needs a Chief Experience Officer

Why every company needs a Chief Experience Officer by team jason S Bradshaw

Read More
30 November, 2022

What if language wasn’t a barrier for customer support?

What if language wasn't a barrier for customer support to provide a great interaction?

Read More
1 December, 2022

Who Thinks You’re Customer-Driven, You Or Your Customers?

Who Thinks You're Customer Driven, You or Your Customers? #CX Customer Experience

Read More
2 December, 2022

Businesses focused on customer retention will survive an economic downturn

Businesses focused on customer retention will survive an economic downturn

Read More
3 December, 2022

WAYS TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY

Crafting and introducing a customer experience strategy can be difficult.

Read More
10 October, 2023

Customer-first, employee-driven business transformation with guest Greg Kihlström

In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

Customer-first, employee-driven business transformation with guest Greg Kihlström Read More »

Read More
3 November, 2023

Valuable Lessons from the Owner of a ‘Boring’ Business”

Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …

Valuable Lessons from the Owner of a ‘Boring’ Business” Read More »

Read More
28 November, 2023

Breaking the Silence: Tackling Customer Abuse and Transforming Experiences

In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov), a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo’s recent book, “The Abusive Customer: Breaking the …

Breaking the Silence: Tackling Customer Abuse and Transforming Experiences Read More »

Read More
14 December, 2023

Boosting Small Business Prosperity with AI Integration for Enhanced Success

YoroFlow provides a guest post to Jason S Bradshaw focused on how small business can leverage AI for success.

Read More
24 December, 2023

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience

Download The 2024 Trends For Breakthrough Success Report Reflecting on the accomplishments of my clients who achieved exceptional success in 2023, while considering industry trends and relevant data points, I have diligently compiled my annual Trends Report for 2024. This report outlines 15 indispensable areas that, when implemented effectively, will guarantee breakthrough success for your …

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience Read More »

Read More
30 November, 2022

Why Employee Experience Is The New Customer Experience

Why Employee Experience #ex Is The New Customer Experience #CX

Read More
9 December, 2022

Guest Post – Welcoming Workplaces: Introducing Inclusive Engagement by W. Coby Milne

Welcoming workplaces are inclusive, and engaging and promote positive employee experiences.

Read More
10 October, 2023

Customer-first, employee-driven business transformation with guest Greg Kihlström

In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

Customer-first, employee-driven business transformation with guest Greg Kihlström Read More »

Read More
30 October, 2023

Elevating Your Culture for Success with Joey Havens

In this insightful podcast episode, Jason (Jason S Bradshaw) hosts Joey (Joey Havens), author of the newly released book “Leading with Significance: How to Create a Magnetic People-First Culture.” Joey shares his passion for inspiring leaders to trust and believe in the inherent good in people, emphasizing the importance of creating a culture that serves, …

Elevating Your Culture for Success with Joey Havens Read More »

Read More
3 November, 2023

Valuable Lessons from the Owner of a ‘Boring’ Business”

Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …

Valuable Lessons from the Owner of a ‘Boring’ Business” Read More »

Read More
1 December, 2023

Mastering Change: Unveiling the Key Questions for Success

Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book “Change Questions: A Playbook for Effective and Lasting Organizational Change.” Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can make or …

Mastering Change: Unveiling the Key Questions for Success Read More »

Read More
24 December, 2023

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience

Download The 2024 Trends For Breakthrough Success Report Reflecting on the accomplishments of my clients who achieved exceptional success in 2023, while considering industry trends and relevant data points, I have diligently compiled my annual Trends Report for 2024. This report outlines 15 indispensable areas that, when implemented effectively, will guarantee breakthrough success for your …

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience Read More »

Read More
27 December, 2023

Mentorship Unleashed

On this episode of Chats with Jason, Jason S Bradshaw catches up with Scott Jeffrey Miller to discuss his latest book, The Ultimate Guide to Great Mentorship. This episode is aptly titled Mentorship Unleashed.

Read More
1 February, 2024

Breaking the Mold: Creative Strategies for Recruitment and Retention

Jennifer's shares her motivation behind writing her first book, "Complete frustration," as she observed the detrimental effects of large corporations on the human aspect of employment. Jennifer emphasizes the misconception around the labor shortage, asserting that it began in the early 2000s and the pandemic merely unveiled ongoing issues. The discussion shifts to technology and AI in HR processes. Jennifer challenges the blind reliance on AI, highlighting its limitations in discerning information and the potential consequences of automating critical decisions. They touch on the "Great Resignation" of 2021 and its link to the failure of recruitment technologies.

Read More
14 February, 2024

The Human Element: Navigating Talent Acquisition in the Digital Age

In this episode, Jason S Bradshaw delves into the evolving landscape of talent acquisition, retention, and the pivotal role of the candidate experience with Craig Fisher, CEO of TalentNet Media and author of the bestseller “Hiring Humans: Attract, Convert, and Retain Top Talent in the Age of Automation”. Fisher’s journey from pharmaceutical sales to a …

The Human Element: Navigating Talent Acquisition in the Digital Age Read More »

Read More
15 February, 2024

Building a More Inclusive World: The Power of Employee Resource Groups

In this episode, Jason S Bradshaw had the pleasure of speaking with Alyssa Dver, who describes herself as a confidence crusader, Neuro Nerd, and Success Equalizer. Alyssa, who has delivered compelling TEDx talks and authored eight bestselling books, shares her insights on the transformative power of Employee Resource Groups (ERGs) and the science of confidence. …

Building a More Inclusive World: The Power of Employee Resource Groups Read More »

Read More
2 December, 2022

Businesses focused on customer retention will survive an economic downturn

Businesses focused on customer retention will survive an economic downturn

Read More
13 November, 2023

Outsmart The Competition

In this episode, Jason ( Jason S Bradshaw ) chats with Mayur (Mayor Palta), a seasoned strategist in outcompeting rivals, uncovering secrets on navigating intense business landscapes. Mayur dives into the heart of his book, “Outcompete,” detailing the genesis behind its inception. He shares a vivid personal account of his earlier entrepreneurial journey, surviving and …

Outsmart The Competition Read More »

Read More
7 December, 2023

C-Suite Wisdom

In this episode, Jason ( Jason S Bradshaw) sits down with David (David Dodson), the accomplished author of “The Manager’s Handbook,” to delve into the profound insights shared in his Wall Street Journal and USA Today bestselling book. The conversation unfolds around the book’s genesis, driven by David’s frustration as a former CEO with the …

C-Suite Wisdom Read More »

Read More
24 December, 2023

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience

Download The 2024 Trends For Breakthrough Success Report Reflecting on the accomplishments of my clients who achieved exceptional success in 2023, while considering industry trends and relevant data points, I have diligently compiled my annual Trends Report for 2024. This report outlines 15 indispensable areas that, when implemented effectively, will guarantee breakthrough success for your …

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience Read More »

Read More
3 January, 2024

Hacking Bureaucracy: Insights and Strategies for Getting Things Done

Hacking Bureaucracy: Insights and Strategies for Getting Things Done is a best-selling book that offers practical advice for navigating and hacking the bureaucratic systems that exist in both big businesses and small organizations. In this episode, Jason (Jason S Bradshaw) interviews Marina Nitza, one of the co-authors of the book. Marina shares her experiences working …

Hacking Bureaucracy: Insights and Strategies for Getting Things Done Read More »

Read More
22 January, 2024

Human-Centric Content Mastery

Jason S Bradshaw chats with Purna Virji about her book High Impact Content Marketing: Strategies to make your content intentional, engaging, and effective

Read More
10 October, 2023

Customer-first, employee-driven business transformation with guest Greg Kihlström

In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

Customer-first, employee-driven business transformation with guest Greg Kihlström Read More »

Read More
17 October, 2023

Strategy in the Digital Age

In today’s episode, Jason is joined by Michael Lenox, author of the new book “Strategy in the Digital Age: Mastering Digital Transformation”. Michael discusses the motivation behind his book, his perspectives on AI’s role in business, and the challenges companies face in the digital age. Deep diving into the core theme of his book, Michael …

Strategy in the Digital Age Read More »

Read More
18 October, 2023

Mastering The Art Of Better Decision Making

In today’s episode, Jason (Jason S Bradshaw) is joined by Jack (Jack. P Flaherty), the distinguished founder and CEO of Decision Switch. Together, they delve into the critical world of decision-making in leadership roles. Key topics include: Leadership and Decision-making: Jack offers a unique perspective on how ego and a lack of authenticity can negatively …

Mastering The Art Of Better Decision Making Read More »

Read More
30 October, 2023

Elevating Your Culture for Success with Joey Havens

In this insightful podcast episode, Jason (Jason S Bradshaw) hosts Joey (Joey Havens), author of the newly released book “Leading with Significance: How to Create a Magnetic People-First Culture.” Joey shares his passion for inspiring leaders to trust and believe in the inherent good in people, emphasizing the importance of creating a culture that serves, …

Elevating Your Culture for Success with Joey Havens Read More »

Read More
3 November, 2023

Valuable Lessons from the Owner of a ‘Boring’ Business”

Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …

Valuable Lessons from the Owner of a ‘Boring’ Business” Read More »

Read More
9 November, 2023

Confidence, Rejection, and Sales

In this engaging podcast episode, host Jason ( Jason S Bradshaw) welcomes Alison Mullins, an accomplished author, sales expert, and a connoisseur of stone surfaces. Alison’s extraordinary journey, from studying textiles to becoming a prominent figure in the world of stone surfaces, is unveiled. She reflects on her unexpected career transition, emphasizing the role of …

Confidence, Rejection, and Sales Read More »

Read More
13 November, 2023

Outsmart The Competition

In this episode, Jason ( Jason S Bradshaw ) chats with Mayur (Mayor Palta), a seasoned strategist in outcompeting rivals, uncovering secrets on navigating intense business landscapes. Mayur dives into the heart of his book, “Outcompete,” detailing the genesis behind its inception. He shares a vivid personal account of his earlier entrepreneurial journey, surviving and …

Outsmart The Competition Read More »

Read More
28 November, 2023

Breaking the Silence: Tackling Customer Abuse and Transforming Experiences

In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov), a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo’s recent book, “The Abusive Customer: Breaking the …

Breaking the Silence: Tackling Customer Abuse and Transforming Experiences Read More »

Read More
1 December, 2023

Mastering Change: Unveiling the Key Questions for Success

Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book “Change Questions: A Playbook for Effective and Lasting Organizational Change.” Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can make or …

Mastering Change: Unveiling the Key Questions for Success Read More »

Read More
7 December, 2023

C-Suite Wisdom

In this episode, Jason ( Jason S Bradshaw) sits down with David (David Dodson), the accomplished author of “The Manager’s Handbook,” to delve into the profound insights shared in his Wall Street Journal and USA Today bestselling book. The conversation unfolds around the book’s genesis, driven by David’s frustration as a former CEO with the …

C-Suite Wisdom Read More »

Read More
27 December, 2023

Mentorship Unleashed

On this episode of Chats with Jason, Jason S Bradshaw catches up with Scott Jeffrey Miller to discuss his latest book, The Ultimate Guide to Great Mentorship. This episode is aptly titled Mentorship Unleashed.

Read More
3 January, 2024

Hacking Bureaucracy: Insights and Strategies for Getting Things Done

Hacking Bureaucracy: Insights and Strategies for Getting Things Done is a best-selling book that offers practical advice for navigating and hacking the bureaucratic systems that exist in both big businesses and small organizations. In this episode, Jason (Jason S Bradshaw) interviews Marina Nitza, one of the co-authors of the book. Marina shares her experiences working …

Hacking Bureaucracy: Insights and Strategies for Getting Things Done Read More »

Read More
22 January, 2024

Human-Centric Content Mastery

Jason S Bradshaw chats with Purna Virji about her book High Impact Content Marketing: Strategies to make your content intentional, engaging, and effective

Read More
31 January, 2024

Decoding Product Led Growth Marketing

In this insightful episode, host Jason S Bradshaw sits down with Steve Lachance, renowned author of “Marketing for Product Led Growth,” to decode the intricate world of Product Led Growth (PLG) and the indispensable role of empathy in modern marketing. The conversation kicks off with Steve’s journey as an author, shedding light on the challenges …

Decoding Product Led Growth Marketing Read More »

Read More
1 February, 2024

Breaking the Mold: Creative Strategies for Recruitment and Retention

Jennifer's shares her motivation behind writing her first book, "Complete frustration," as she observed the detrimental effects of large corporations on the human aspect of employment. Jennifer emphasizes the misconception around the labor shortage, asserting that it began in the early 2000s and the pandemic merely unveiled ongoing issues. The discussion shifts to technology and AI in HR processes. Jennifer challenges the blind reliance on AI, highlighting its limitations in discerning information and the potential consequences of automating critical decisions. They touch on the "Great Resignation" of 2021 and its link to the failure of recruitment technologies.

Read More
14 February, 2024

The Human Element: Navigating Talent Acquisition in the Digital Age

In this episode, Jason S Bradshaw delves into the evolving landscape of talent acquisition, retention, and the pivotal role of the candidate experience with Craig Fisher, CEO of TalentNet Media and author of the bestseller “Hiring Humans: Attract, Convert, and Retain Top Talent in the Age of Automation”. Fisher’s journey from pharmaceutical sales to a …

The Human Element: Navigating Talent Acquisition in the Digital Age Read More »

Read More
15 February, 2024

Building a More Inclusive World: The Power of Employee Resource Groups

In this episode, Jason S Bradshaw had the pleasure of speaking with Alyssa Dver, who describes herself as a confidence crusader, Neuro Nerd, and Success Equalizer. Alyssa, who has delivered compelling TEDx talks and authored eight bestselling books, shares her insights on the transformative power of Employee Resource Groups (ERGs) and the science of confidence. …

Building a More Inclusive World: The Power of Employee Resource Groups Read More »

Read More
1 December, 2022

Ways to Improve Your Brand’s Product Experience

Simple ways to improve your Brand's Product Experience #px

Read More
31 January, 2024

Decoding Product Led Growth Marketing

In this insightful episode, host Jason S Bradshaw sits down with Steve Lachance, renowned author of “Marketing for Product Led Growth,” to decode the intricate world of Product Led Growth (PLG) and the indispensable role of empathy in modern marketing. The conversation kicks off with Steve’s journey as an author, shedding light on the challenges …

Decoding Product Led Growth Marketing Read More »

Read More

Building a More Inclusive World: The Power of Employee Resource Groups

In this episode, Jason S Bradshaw had the pleasure of speaking with Alyssa Dver, who describes herself as a confidence crusader, Neuro Nerd, and Success Equalizer. Alyssa, who has delivered compelling TEDx talks and authored eight bestselling books, shares her insights on the transformative power of Employee Resource Groups (ERGs) and the science of confidence. …

Building a More Inclusive World: The Power of Employee Resource Groups Read More »

The Human Element: Navigating Talent Acquisition in the Digital Age

In this episode, Jason S Bradshaw delves into the evolving landscape of talent acquisition, retention, and the pivotal role of the candidate experience with Craig Fisher, CEO of TalentNet Media and author of the bestseller “Hiring Humans: Attract, Convert, and Retain Top Talent in the Age of Automation”. Fisher’s journey from pharmaceutical sales to a …

The Human Element: Navigating Talent Acquisition in the Digital Age Read More »

Breaking the Mold: Creative Strategies for Recruitment and Retention

Jennifer's shares her motivation behind writing her first book, "Complete frustration," as she observed the detrimental effects of large corporations on the human aspect of employment. Jennifer emphasizes the misconception around the labor shortage, asserting that it began in the early 2000s and the pandemic merely unveiled ongoing issues. The discussion shifts to technology and AI in HR processes. Jennifer challenges the blind reliance on AI, highlighting its limitations in discerning information and the potential consequences of automating critical decisions. They touch on the "Great Resignation" of 2021 and its link to the failure of recruitment technologies.

Decoding Product Led Growth Marketing

In this insightful episode, host Jason S Bradshaw sits down with Steve Lachance, renowned author of “Marketing for Product Led Growth,” to decode the intricate world of Product Led Growth (PLG) and the indispensable role of empathy in modern marketing. The conversation kicks off with Steve’s journey as an author, shedding light on the challenges …

Decoding Product Led Growth Marketing Read More »

Human-Centric Content Mastery

Jason S Bradshaw chats with Purna Virji about her book High Impact Content Marketing: Strategies to make your content intentional, engaging, and effective

Hacking Bureaucracy: Insights and Strategies for Getting Things Done

Hacking Bureaucracy: Insights and Strategies for Getting Things Done is a best-selling book that offers practical advice for navigating and hacking the bureaucratic systems that exist in both big businesses and small organizations. In this episode, Jason (Jason S Bradshaw) interviews Marina Nitza, one of the co-authors of the book. Marina shares her experiences working …

Hacking Bureaucracy: Insights and Strategies for Getting Things Done Read More »

Mentorship Unleashed

On this episode of Chats with Jason, Jason S Bradshaw catches up with Scott Jeffrey Miller to discuss his latest book, The Ultimate Guide to Great Mentorship. This episode is aptly titled Mentorship Unleashed.

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience

Download The 2024 Trends For Breakthrough Success Report Reflecting on the accomplishments of my clients who achieved exceptional success in 2023, while considering industry trends and relevant data points, I have diligently compiled my annual Trends Report for 2024. This report outlines 15 indispensable areas that, when implemented effectively, will guarantee breakthrough success for your …

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience Read More »

Boosting Small Business Prosperity with AI Integration for Enhanced Success

YoroFlow provides a guest post to Jason S Bradshaw focused on how small business can leverage AI for success.

C-Suite Wisdom

In this episode, Jason ( Jason S Bradshaw) sits down with David (David Dodson), the accomplished author of “The Manager’s Handbook,” to delve into the profound insights shared in his Wall Street Journal and USA Today bestselling book. The conversation unfolds around the book’s genesis, driven by David’s frustration as a former CEO with the …

C-Suite Wisdom Read More »

Mastering Change: Unveiling the Key Questions for Success

Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book “Change Questions: A Playbook for Effective and Lasting Organizational Change.” Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can make or …

Mastering Change: Unveiling the Key Questions for Success Read More »

Breaking the Silence: Tackling Customer Abuse and Transforming Experiences

In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov), a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo’s recent book, “The Abusive Customer: Breaking the …

Breaking the Silence: Tackling Customer Abuse and Transforming Experiences Read More »

Outsmart The Competition

In this episode, Jason ( Jason S Bradshaw ) chats with Mayur (Mayor Palta), a seasoned strategist in outcompeting rivals, uncovering secrets on navigating intense business landscapes. Mayur dives into the heart of his book, “Outcompete,” detailing the genesis behind its inception. He shares a vivid personal account of his earlier entrepreneurial journey, surviving and …

Outsmart The Competition Read More »

Confidence, Rejection, and Sales

In this engaging podcast episode, host Jason ( Jason S Bradshaw) welcomes Alison Mullins, an accomplished author, sales expert, and a connoisseur of stone surfaces. Alison’s extraordinary journey, from studying textiles to becoming a prominent figure in the world of stone surfaces, is unveiled. She reflects on her unexpected career transition, emphasizing the role of …

Confidence, Rejection, and Sales Read More »

Valuable Lessons from the Owner of a ‘Boring’ Business”

Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …

Valuable Lessons from the Owner of a ‘Boring’ Business” Read More »

Elevating Your Culture for Success with Joey Havens

In this insightful podcast episode, Jason (Jason S Bradshaw) hosts Joey (Joey Havens), author of the newly released book “Leading with Significance: How to Create a Magnetic People-First Culture.” Joey shares his passion for inspiring leaders to trust and believe in the inherent good in people, emphasizing the importance of creating a culture that serves, …

Elevating Your Culture for Success with Joey Havens Read More »

Mastering The Art Of Better Decision Making

In today’s episode, Jason (Jason S Bradshaw) is joined by Jack (Jack. P Flaherty), the distinguished founder and CEO of Decision Switch. Together, they delve into the critical world of decision-making in leadership roles. Key topics include: Leadership and Decision-making: Jack offers a unique perspective on how ego and a lack of authenticity can negatively …

Mastering The Art Of Better Decision Making Read More »

Strategy in the Digital Age

In today’s episode, Jason is joined by Michael Lenox, author of the new book “Strategy in the Digital Age: Mastering Digital Transformation”. Michael discusses the motivation behind his book, his perspectives on AI’s role in business, and the challenges companies face in the digital age. Deep diving into the core theme of his book, Michael …

Strategy in the Digital Age Read More »

Customer-first, employee-driven business transformation with guest Greg Kihlström

In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

Customer-first, employee-driven business transformation with guest Greg Kihlström Read More »

How to Create a Sensory Brand Experience: Engaging All Five Senses

Are you ready to take your brand experience to a whole new level? I’ll share with you my personal guide on how to create a sensory brand experience that engages all five senses. Whether you’re a business owner, marketer, or simply someone interested in building strong connections with your audience, this guide is for you. …

How to Create a Sensory Brand Experience: Engaging All Five Senses Read More »

Guest Post – Welcoming Workplaces: Introducing Inclusive Engagement by W. Coby Milne

Welcoming workplaces are inclusive, and engaging and promote positive employee experiences.

WAYS TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY

Crafting and introducing a customer experience strategy can be difficult.

Businesses focused on customer retention will survive an economic downturn

Businesses focused on customer retention will survive an economic downturn

Who Thinks You’re Customer-Driven, You Or Your Customers?

Who Thinks You're Customer Driven, You or Your Customers? #CX Customer Experience

Ways to Improve Your Brand’s Product Experience

Simple ways to improve your Brand's Product Experience #px

What if language wasn’t a barrier for customer support?

What if language wasn't a barrier for customer support to provide a great interaction?

Why Every Company Needs a Chief Experience Officer

Why every company needs a Chief Experience Officer by team jason S Bradshaw

Why Employee Experience Is The New Customer Experience

Why Employee Experience #ex Is The New Customer Experience #CX

Where Is Brand Experience Headed?

Where is Brand Experience Headed? #BX

What is Brand Experience?

What is brand experience? #bx

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