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Experience is the New
Customer experience keynote speaker, bestselling author and four-time C-suite executive. Jason S Bradshaw has served as Chief Customer, Marketing, Innovation and Growth Officer, and shows leadership teams how to turn customer and employee experience into measurable growth.
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Highlights
"Bradshaw’s book absolutely nails it! He takes us on a journey that explains why both customer and employee experience matters so significantly — and he provides real world strategies you can implement today to create lifelong customers and advocates. Apply his advice and become iconic for your outstanding customer experiences — this is a MUST read!"
- Scott Mckain
Global thought-leader
"It’s All About CX is a masterfully-crafted, insightful resource for anyone who seeks to drive customer loyalty and referrals. Written from wisdom, experience, and a deep understanding of how to drive a branded customer experience. It’s All About CX is refreshing, approachable, and empowering! It is filled with actionable tools that will drive sustainable customer success!”
- Joseph Michelli
New York Times #1 Bestselling author of books
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Jason has won
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The Experience Advantage
Dive into a world where conversations meet creativity. From thought-provoking podcasts and behind-the-scenes videos to insightful long-form reads — it’s all here.
Friday, September 12, 2025
Wednesday, July 02, 2025
Friday, May 15, 2026
U.S. businesses invest $100B+ in CX with flat satisfaction, AI shopping agents are reshaping brand loyalty, and why you now design for two audiences: humans and algorithms.
Friday, April 24, 2026
How leading companies use AI across every touchpoint: measuring invisible journeys, fixing post-sale communication, and building the infrastructure for real AI advantage.
Friday, April 17, 2026
Why personalization creates fatigue, the new rules of loyalty built on consistency and values, and the journey-orchestration fix that changes everything.
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The Chats with Jason show is dedicated to helping entrepreneurs, business owners, and leaders discover new strategies and ideas to grow their businesses.
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