Jeanne Bliss

Co-Founder of Customer Experience Professionals Association and Founder and President of Customerbliss.com

Scott Mckain

Global thought-leader on creating distinction in business and author of multiple best-selling books including 7 Tenets of Taxi Terry and What Customers REALLY Want

Joseph Michelli

New York Times #1 Bestselling author of books like Driven to Delight, Leading the Starbucks Way, and The New Gold Standard

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