New York Times #1 Bestselling author of books like Driven to Delight, Leading the Starbucks Way, and The New Gold Standard
Recent Posts
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What is Brand Experience?
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Where Is Brand Experience Headed?
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Why Employee Experience Is The New Customer Experience
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Why Every Company Needs a Chief Experience Officer
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What if language wasn’t a barrier for customer support?
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Ways to Improve Your Brand’s Product Experience
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Who Thinks You’re Customer-Driven, You Or Your Customers?
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Businesses focused on customer retention will survive an economic downturn
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WAYS TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY
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Guest Post – Welcoming Workplaces: Introducing Inclusive Engagement by W. Coby Milne