74% of Customers will Switch to a Competitor for a Better Experience featuring Shep Hyken
In this episode of It's All About Experience Management #XM Jason S Bradshaw hosts guest Shep Hyken. www.hyken.com Shep Hyken is the author of 8 best-selling books, a Wall Street Journal and New York Times Best Seller. In addition Shep Hyken is a National Speakers Association Hall of Fame Speaker - sought after by organizations across the world for his insights and lessons on Customer Service / Customer Experience. Shep is also the podcast host of the Amazing Business Radio with Shep Hyken; you can listen and subscribe here. During this episode, Shep shares insights from his annual research on the state of Customer Service/Experience in the USA. He helps us understand the difference between repeat business and loyalty and shares his insights on how a business can win through the customer experience they deliver.