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Archives: Podcast

From Mystery Shopping to Feng Shui Episode 13 Featuring Guest Claire Boscq Scott

On episode 13 of It’s All About Experience Management #XM Jason S Bradshaw catches up with Claire Boscq Scott. In this episode, Jason and Claire discuss everything from mystery shopping to Feng Shui and how it all relates to customer experiences. Claire is a Keynote Speaker, Author and Consultant, she loves sharing with organizations and …

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Lower Turnover and Higher Profits Episode 11 Featuring Michel Falcon

Are you ready to have lower Team Member Turnover and achieve higher profits? In this episode of It’s All About Experience Management #XM Jason S Bradshaw catches up with Michel Falcon. Michel Falcon is a restaurant entrepreneur, keynote speaker, and author. His book People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits …

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Are You Ready For Machine Customers? Episode 10 Featuring Guest James Dodkins

Are you ready for Machine Customers? On this episode of It’s All About Experience Management, Jason S Bradshaw interview James Dodkins. James shares his insights on the transformative focus area for customer experience – machine customers. James also shares his insights on how to create Super Fans and also how to build Employee Engagement. James …

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Pop Culture Empowering Leadership & Business Growth Featuring Guest Amanda Rosazza – Episode 9 All About XM

In this episode of It’s All About Experience Management Jason S Bradshaw catches up with Australia’s PopCoach Amanda Rosazza. Amanda helps organizations transform their culture and improve their bottom line all while infusing Pop Culture into her programs to make the training stick and deliver results. Amanda’s website is https://www.amandarosazza.com/ Amanda has a range of …

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Is the Experience You Deliver Worthy of Remark? Is It Remarkable – It’s All About XM featuring Dan Gingiss

In this episode of It’s All About Experience Management #XM Jason S Bradshaw catches up with Dan Gingiss. Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. Dan is …

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74% of Customers will Switch to a Competitor for a Better Experience featuring Shep Hyken

In this episode of It’s All About Experience Management #XM Jason S Bradshaw hosts guest Shep Hyken. www.hyken.com Shep Hyken is the author of 8 best-selling books, a Wall Street Journal and New York Times Best Seller. In addition Shep Hyken is a National Speakers Association Hall of Fame Speaker – sought after by organizations …

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