In the interview Jason provides three clear actions every business should take
1 – Make it easy for employees to provide feedback, ask clear questions like what 3 things do you want us to fix in the next 90 days.
2 – Start making incremental improvements on the top 3 pain points over the next 90 days. Small steps forward daily towards an improved state.
3- Communicate why you are (or are not) taking action and how that action is linked to the collective feedback.
A consistent focus on delivering on your employee promise will lead to positive employee experiences, which leads to success for customers and shareholders.
Watch the interview below.