June, 2018
June, 2018
Deliver Loyalty, Create Advocacy
Jason Bradshaw contributes to APAC CIO Outlook. Discussing how contact centres can deliver loyalty and create advocacy.
Media
May, 2018
May, 2018
Creating Value Through Meaningful Experiences
Jason shares his thoughts on customer and employee experience with the Ritz Carlton Leadership Centre and Forbes.
May, 2018
May, 2018
The impact of AI on 4 key brands: CXO panel
NAB, BPay, Volkswagen and UBank reveal insights on AI and some projects on the boil.
April, 2018
April, 2018
To Create A Great Customer Experience, Sweat The Small Stuff
Shep Hyken explores with Jason Bradshaw how to create a great customer experience.
March, 2018
March, 2018
Customer Experience Is Everyone’s Job
Which-50 interviews Jason how to become customer-centric.
September, 2017
September, 2017
Can You Think Of 101 Ways To Enhance Your Customer Service Performance?
Micah Solomon explores with Jason Bradshaw the power of compiling a “wow guide” for your company.
August, 2017
August, 2017
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks
Shep Hyken interviews Jason Bradshaw, the Director of Customer Experience (Chief Customer Officer) at Volkswagen Group Australia, who believes that you become great by thinking small.
July, 2017
July, 2017
Customer experience metrics that help you gauge engagement success
Marketing leaders across major industry sectors reveal their strategies to measuring and improving customer experience
February, 2017
February, 2017
Uniting customer experience and employee engagement insights
Jason Bradshaw details the decision to invest in a new platform that brings together CX insights and staff engagement metrics for dealers.
January, 2017
January, 2017
The Human Duct Tape Show with Jeanne Bliss
How Volkswagen is leading customer experience, with Jason Bradshaw
December, 2016
December, 2016
10 ways Volkswagen’s first chief customer officer is driving a new experience agenda
CMO catches up with Volkswagen Group Australia’s inaugural director of customer experience to find out how he’s ensuring customers are front and centre of decision making.
November, 2016
November, 2016
Customer service push bearing fruit for VW
VW customer experience boss overseeing successful satisfaction turnaround
August, 2016
August, 2016
Volkswagen again promises improved service
New investment puts poor performing Volkswagen dealers on notice says Jason Bradshaw
March, 2016
March, 2016
Why an obsession with people – not a silver bullet – is the key to CX
The key ingredient in any customer experience strategy is people, according to Jason Bradshaw.
December, 2015
December, 2015
Jason Bradshaw joins Volkswagen Group Australia
Former Target Australia customer experience chief, Jason Bradshaw, has taken up a new post as the first director of customer experience for Volkswagen Group Australia.
April, 2015
April, 2015
Emotional social vital to customer experience management
Target Australia’s head of customer experience shares his top tips on how to use social media as a customer engagement tool