Product experience is the overall experience a customer has when using a product. The product experience can reinforce the customer’s decision to buy and cement loyalty and advocacy, or it can create avid distractors.
Product Experience includes thoughtful design, high-quality materials, user-friendly features and more.
Product Experience Keynotes by Jason are designed to increase your sales while building customer loyalty and advocacy.
Creating a product that customers will love doesn’t have to be a guessing game. In his customer first product design keynote, Jason shares insights and steps necessary to take a customer first approach when developing and evolving products. This approach has resulted in rapid product sales growth and improved profit for the companies he’s worked with, and it can do the same for yours. Designing with the customer in mind from the outset creates a better Product Experience overall, which is essential for driving sales and keeping customers coming back for more. Investing in a customer first approach to product design is an investment in your company’s future success.
Jeanne Bliss
Co-Founder of Customer Experience Professionals Association and Founder and President of Customerbliss.com
It’s simple: customer experience matters now, more then ever, and in this book, Jason will help you accelerate improvements.
Scott Mckain
Global thought-leader on creating distinction in business and author of multiple best-selling books including 7 Tenets of Taxi Terry and What Customers REALLY Want
"Bradshaw’s book absolutely nails it! He takes us on a journey that explains why both customer and employee experience matters so significantly — and he provides real world strategies you can implement today to create lifelong customers and advocates. Apply his advice and become iconic for your outstanding customer experiences — this is a MUST read!"
Joseph Michelli
New York Times #1 Bestselling author of books like Driven to Delight, Leading the Starbucks Way, and The New Gold Standard
It’s All About CX is a masterfully-crafted, insightful resource for anyone who seeks to drive customer loyalty and referrals. Written from wisdom, experience, and a deep understanding of how to drive a branded customer experience. It’s All About CX is refreshing, approachable, and empowering! It is filled with actionable tools that will drive sustainable customer success!
