Business Growth & Transformation Keynotes

Will your survive or grow?

Business growth and transformation is essential for any company that wants to remain competitive in today’s economy. To deliver growth, businesses must be agile and strategic, with a keen focus on both customer and employee experience.

Businesses must also be able to adapt to changes in the market, including new technologies and shifting customer needs. By investing in growth and transformation, companies can ensure that they are always moving forward and always adapting to the ever-changing business landscape. Business growth and transformation can be difficult, but it is essential for any company that wants to stay ahead of the competition.

These presentations are designed to help you breakthrough and grow.

Growth Mindset

Jason has turned contact centres from ‘cost centres’ in to ‘profit centres’. He’s transformed organisations, generating in excess of $40 million in savings, while continuing to grow the customer base.

In this presentation Jason will engage your team to develop and implement rapid delivery solutions, while keeping your customers and employees at the heart of your transformation.

Digital Transformation

In this presentation, Jason draws on his experience in leading digital transformations in multiple industries to drive business growth through revenue generation and cost reduction.

With a track record in rapidly delivering digital transformations, Jason will inspire your team to take action and convince them of the business benefits.

Crisis Leadership

Jason was once accused of ‘castrating the men of Australia’ when he was Head of Customer Experience with a major retail group – this gives you just a glimpse into some of the crises Jason has led teams through.

In this presentation, Jason will provide your audience with major steps to leading through a crisis and how to ensure that you continue to build for sustained growth.

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Testimonials

Jeanne Bliss

Co-Founder of Customer Experience Professionals Association and Founder and President of Customerbliss.com

It’s simple: customer experience matters now, more then ever, and in this book, Jason will help you accelerate improvements.

Scott Mckain

Global thought-leader on creating distinction in business and author of multiple best-selling books including 7 Tenets of Taxi Terry and What Customers REALLY Want

"Bradshaw’s book absolutely nails it! He takes us on a journey that explains why both customer and employee experience matters so significantly — and he provides real world strategies you can implement today to create lifelong customers and advocates. Apply his advice and become iconic for your outstanding customer experiences — this is a MUST read!"

Joseph Michelli

New York Times #1 Bestselling author of books like Driven to Delight, Leading the Starbucks Way, and The New Gold Standard

It’s All About CX is a masterfully-crafted, insightful resource for anyone who seeks to drive customer loyalty and referrals. Written from wisdom, experience, and a deep understanding of how to drive a branded customer experience. It’s All About CX is refreshing, approachable, and empowering! It is filled with actionable tools that will drive sustainable customer success!