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Employee Experience

Mastering Change: Unveiling the Key Questions for Success

Join us in this insightful episode as Jason ( Jason S Bradshaw) interviews Dr Lynn Kelley, the author of the groundbreaking book “Change Questions: A Playbook for Effective and Lasting Organizational Change.” Lynn shares her wealth of experience in navigating organizational change and provides invaluable insights into the 11 key questions that can make or …

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Valuable Lessons from the Owner of a ‘Boring’ Business”

Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …

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Elevating Your Culture for Success with Joey Havens

In this insightful podcast episode, Jason (Jason S Bradshaw) hosts Joey (Joey Havens), author of the newly released book “Leading with Significance: How to Create a Magnetic People-First Culture.” Joey shares his passion for inspiring leaders to trust and believe in the inherent good in people, emphasizing the importance of creating a culture that serves, …

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S23 Episode 1 - Chats with Jason - this is the title image

Customer-first, employee-driven business transformation with guest Greg Kihlström

In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

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