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Customer Experience

Breaking the Silence: Tackling Customer Abuse and Transforming Experiences

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In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov), a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo’s recent book, “The Abusive Customer: Breaking the …

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Valuable Lessons from the Owner of a ‘Boring’ Business”

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Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …

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S23 Episode 1 - Chats with Jason - this is the title image

Customer-first, employee-driven business transformation with guest Greg Kihlström

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In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

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