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Customer Experience

Navigating Leadership: Lessons from a Maverick Navy Captain

In this engaging episode, Jason welcomes Brett Crozier, a Maverick Navy Captain, to discuss his best-selling book, ‘Surf When You Can: Lessons in Life, Loyalty, and Leadership from a Maverick Navy Captain’. Brett shares insights from his remarkable 30-year Navy career, including the pivotal moment on the USS Theodore Roosevelt during a COVID-19 outbreak. The …

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Cover of the 2024 Trends for Breakthrough Success Powered By Customer and Employee Experience Report

The 2024 Trends For Breakthrough Success Powered By Customer & Employee Experience

Download The 2024 Trends For Breakthrough Success Report Reflecting on the accomplishments of my clients who achieved exceptional success in 2023, while considering industry trends and relevant data points, I have diligently compiled my annual Trends Report for 2024. This report outlines 15 indispensable areas that, when implemented effectively, will guarantee breakthrough success for your …

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Breaking the Silence: Tackling Customer Abuse and Transforming Experiences

In this compelling episode, Jason (Jason S Bradshaw) sits down with Ivo (Ivaylo Yorgov), a seasoned expert in customer experience transformation. As they dive into the conversation, Ivo shares his passion for helping businesses evolve through intentional focus on customer experiences. The dialogue unfolds with insights into Ivo’s recent book, “The Abusive Customer: Breaking the …

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Valuable Lessons from the Owner of a ‘Boring’ Business”

Let me start by emphasizing that when I use the term ‘boring’ business, it’s not intended as a disrespectful remark. In various discussions, there is a prevailing notion that businesses like dry cleaning may be considered ‘boring,’ but they can also be remarkably profitable. As you’ll discover in this episode, it doesn’t matter how unexciting …

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S23 Episode 1 - Chats with Jason - this is the title image

Customer-first, employee-driven business transformation with guest Greg Kihlström

In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

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