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Author name: Jason

S23 Episode 1 - Chats with Jason - this is the title image

Customer-first, employee-driven business transformation with guest Greg Kihlström

In this episode, we had the pleasure of hosting Greg Kihlström, a seasoned customer experience and business professional. He shared valuable insights from his latest book, “House of the Customer,” a comprehensive guide to one-to-one customer-first employee-driven business transformation. Greg discussed the importance of creating personalized customer experience and the challenges organizations often face in …

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